Returns & Exchanges
At Lily & Fox, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day window for returns on all unused and unopened products. If your order isn't a perfect match, our simple return process ensures you can shop with total confidence.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization and a pre-paid shipping label.
Prepare Your Package
Carefully pack the unused beauty items in their original packaging to ensure they are protected during transit back to our warehouse.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving your authorization.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing