Frequently Asked Questions
Everything you need to know about your Lily & Fox experience.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually arriving within 10-15 business days.
Are Lily & Fox products cruelty-free?
Yes, we are proud to be 100% cruelty-free. We do not test any of our products or ingredients on animals at any stage of production.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return unopened items for a full refund or store credit.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey directly on our carrier's website.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. Please contact our support team within 1 hour of placing your order if you need to make any changes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.